Refund Policy

We sincerely hope that you will be satisfied with our products, however we realize that sometimes you may wish to return and apply for a refund.

You can return products purchased in our online store within 14 calendar days from the date of receipt of the shipment.

Attach the completed declaration of withdrawal from the contract to the shipment and send it to the following address:

LADY-ANNE ANNA NOLL

ul.VIDOK 5/13

66-400 GORZOW WLKP

We will refund the funds using the payment method you used when placing the order.

Disclaimer :

Address or other customer error:

If the parcel is returned intact to LADY-ANNE Poland due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping costs incurred. A refund will be issued for the goods.

Damaged or unreturned parcels :

If the parcel was destroyed by the carrier or for any other reason was not returned to Lady-anne Poland, we cannot refund the cost of the order.

Re-delivery fee and missed scheduled delivery :

If Customer requests re-shipment due to Return to Shipper, refused shipment or missed scheduled delivery, you will be responsible for shipping and handling unless it is due to Company or Carrier error.

Product defect, damage or incorrect shipment:

You may be eligible for a full refund of merchandise, shipping and handling costs if the product is confirmed to be faulty, damaged or incorrect. Please contact us within 14 days of delivery for immediate solution.

To ensure proper consideration of your complaint and reimbursement of return shipping costs, please include the completed form with your return. All claims for defective items are subject to inspection and confirmation. For "defective" claims, please describe the defect and indicate whether you would like to replace the product by commenting as such in the comments section. After inspection, if the item(s) is found to be defective or the incorrect item(s) have been shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is not available, we will issue a full refund using the same payment method used for the original order.

Damaged or missing items:

Complaints regarding damaged items or discrepancies (for example, items missing from your order) must be submitted within 14 days of receiving the goods. Please keep all packaging materials in case an inspection is necessary. In case of transport damage, we may contact the carrier.

Undelivered, missed, rejected or returned parcels:

A 20% restocking fee will be charged accordingly. Shipping, handling and gift wrapping costs are non-refundable. The original shipping cost is not refundable for undelivered, missed, rejected or returned packages unless it is a company error. For "Free Shipping" packages, the shipping cost will be estimated and deducted from your final refund. Any shipping costs incurred to return the product will not be refunded unless it is the company's error. Non-returnable shipping applies to both domestic and international shipments.

Free Shipping Offers: For "Free Shipping" packages, shipping cost will be estimated and deducted from your final refund and store credits. Any shipping costs incurred to return the product will not be refunded unless it is the company's error. Non-returnable shipping applies to both domestic and international shipments.

*Special Restrictions* We do not charge a restocking fee for exchanges, but customers may be required to pay a shipping fee. For returns, the shipping fee will be deducted from your refund. But if the error is our fault, you will receive a full refund. Once your exchange or return request has been confirmed, you will receive a return address to which you can send the products back. If you would like to exchange or return an item, please email photos of the item first. You can make an equal exchange for the same identical item, or you can exchange it for a different style and pay the price difference. We cannot accept items that are not in their original condition. Returned products must be unaltered, undamaged and all packaging must be attached and included.

Items that have been used, damaged or defective are not eligible for return.

What to write in a complaint?

It is recommended to include in the description of the complaint:

1. information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities or lack of compliance with the contract;
2. requesting a method of achieving compliance with the contract or a declaration of price reduction or withdrawal from the contract or other claim; and
3. contact details of the person filing the complaint - this will facilitate and speed up the processing of the complaint.

The requirements set out above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint. If the complainant changes the contact details provided while the complaint is being considered, he or she is obliged to notify the Seller.

The complainant may attach evidence (e.g. photos, documents or product) related to the subject of the complaint to the complaint.

We may also ask the person filing the complaint to provide additional information or send evidence (e.g. a photo) if this will facilitate and speed up our consideration of the complaint.

Return process:

Step 1: Within 14 days of receiving your order, please email our customer service team to explain the reason for return/exchange.

Step 2. Reports can be submitted on the complaint form, which you can download from the attachment or by e-mail.

Step 3: Prepare returned items in secure packaging, including the original order invoice with the completed returns section.

Step 4: To return the product, send it by post to Our warehouse:

LADY-ANNE , ANNA NOLL STREET: WIDOK 5/13, GORZOW WLKP 66-400, Send your returned products via an insured or traceable shipping method to the return address we provide you.

When you ship items, please email us the tracking number. Once we receive your returned items, we will further inspect the items and your refund will be processed.

Step 4. Lady-anne, resolving complaints in accordance with applicable law and taking into account the Customer's requests, will replace the defective product with a defect-free one or remove the defect. This does not affect the Customer's ability to submit a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the product defect or if the product has already been repaired or replaced, Lady-anne will refund the amount due to the Customer in accordance with applicable law.

When will you receive a response to your complaint?

The Seller will respond to the complaint immediately, no later than within 7 calendar days from the date of its receipt.

Please allow 7-10 days for your return to be processed. Refund (if applicable) Once your return is received and verified, we will send you an email notifying you that we have received your returned item. We will also notify you when your return is approved or rejected. If approved, your return will be processed within 7 business days. Delayed or missing refunds (if applicable) If you haven't received your refund, please check your bank account again first. Then contact your bank.

There is often some processing time before your refund is shipped. If you have done all this but have not yet received your refund, please contact us at: info@balavu-fashion.com Merchandise sales (if applicable) Returns can only be made at regular prices, unfortunately merchandise purchased at a discounted price is not eligible for return.

5. Lavard, resolving complaints in accordance with applicable law and taking into account the Customer's requests, will replace the defective product with a defect-free one or remove the defect. This does not affect the Customer's ability to submit a declaration of price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the product defect or if the product has already been repaired or replaced, the Company will refund the amount due to the Customer in accordance with applicable law.

We exchange products:

Exchange (if applicable) We only replace products if they are faulty or damaged. If you want to exchange it for the same product, please send us an email at

address: info@balavu-fashion.com and send your product to our warehouse:

LADY-ANNE, ANNA NOLL, STREET. WIDOK 5/13, GORZOW WLKP 66-400

THERE ARE NO COMPLAINTS

1. Goods with obvious defects, visible at the time of sale and marked as II quality.

2. Goods with mechanical damage caused during use.

3. Natural wear and tear of the goods.

4. Comfort of wearing the goods.

5. Stains, dirt, stains resulting from use.

6. Fabric creases resulting from natural use of the goods