Shop rules

Business Day - means every day from Monday to Friday, excluding public holidays.
Delivery - means an actual activity consisting in the delivery to the Customer by the Seller, through the Supplier, of the Goods specified in the Order, against payment of fees related to the performance of the contract for the transport of the Goods to the Customer.
Supplier - means the entity with which the Seller cooperates in the delivery of Goods - the list of these entities is available on the website www.balavu-fashion.com
Contact Form - means an electronic service enabling sending a message to the Seller using a form located on the Store's Website.
Registration Form – means the form available in the Online Store enabling the creation of a Customer Account.
Order Form - means the Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Goods to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Password – means a string of letters, digits or other characters selected by the Customer during Registration in the Store, necessary to secure access to the Customer Account.
Customer - means (1) a natural person who is over 18 years of age and has full legal capacity, and in cases provided for by applicable regulations, also a natural person who has limited legal capacity and who is over 16 years of age to the extent to which they may acquire rights and incur obligations, in accordance with the provisions of generally applicable law; (2) a legal person; (3) an organizational unit without legal personality, which is granted legal capacity by applicable regulations; or (4) a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity - which has concluded or intends to conclude a Sales Agreement with the Seller.
Consumer – means a natural person performing a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Customer Account - means an Electronic Service marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system in which data provided by the Service Recipient and information about Orders placed by him in the Online Store are collected.
Login – means the Customer's e-mail address provided when creating the Customer Account.
Newsletter, SMS-Newsletter - means the Electronic Service, an electronic distribution service provided by the Service Provider via e-mail and in the form of an SMS message sent to a mobile phone, which enables all Service Users using it to automatically receive cyclical content of subsequent editions of the Newsletter, SMS from the Service Provider -Newsletter containing information about Goods, new products and promotions in the Online Store.
Entrepreneur – means a Customer who is not a Consumer.
Sole proprietor acting as a Consumer - means a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of provisions on the Central Registration and Information on Business.
Regulations - means these regulations of the Online Store.
Registration - means an actual action performed in the manner specified in the Regulations, required for the Customer to use all functionalities of the Store.
Online Store, Store - means the online store of the Seller and Service Provider available at the following Internet address:
www.balavu-fashion.com
Seller and Service Provider – means an entrepreneur. based in GORZÓW WLKP at ul. Widok 5/13, 66-400 Gorzow wlkp NIP 5993250258, e-mail address: info@balavu-fashion.com with telephone number 790679296
Goods - means an item sold to the Customer by the Seller via the Store after payment of the price.
Content - text, graphic or multimedia elements, including works within the meaning of the Act on Copyright and Related Rights that are presented and distributed within the Store or as part of the Newsletter.
Durable medium - means a material or tool enabling the Consumer or Entrepreneur to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which this information is served, and which allows the reproduction of the stored information in an unchanged form. Electronic correspondence sent by the Seller, saved on the hard drive of the Consumer's or Entrepreneur's computer, constitutes a durable medium.
Sales Agreement - means a sales agreement concluded using means of distance communication and concerning the sale of Goods by the Seller to the Customer against payment of the Price plus any fees related to the execution of the contract for the transport of Goods to the Customer.
Agreement for the provision of services - means an agreement for the provision of services electronically.

Electronic Service - means a service provided electronically by the Service Provider to the Service Recipient via the Online Store. The Service Provider provides free services: Contact Form, Maintaining a Customer Account, Sending a Newsletter to the Customer.
Service Recipient - means (1) a natural person with full legal capacity, and in cases provided for by applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by applicable regulations; - using or intending to use the Electronic Service.
Issuing Opinions - means an Electronic Service made available in the Store intended to enable the transmission of subjective and individual information about the Goods, constituting a digital service within the meaning of the Consumer Rights Act.
Order - means the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Goods Sales Agreement with the Seller.
1. General Provisions
1. The Regulations specify the conditions for the provision of services electronically by the Service Provider and the method of concluding contracts for the sale of Goods between the Customer and the Seller via the Store.
2. Technical requirements for the software necessary to operate the Store: (1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) Internet browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0. and higher, Safari version 5.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.
3. All rights to the Store, including economic copyrights and intellectual property rights, belong to the Seller.
4. The Seller uses the "cookie" file mechanism. "Cookie" files are saved in the web browser. After receiving the "cookie" file by the web browser, it sends it as additional information back to the server each time you enter the Store's website. The web server creates for each Customer its own "cookie" file. Only when "cookies" are active, it is possible to use all functions in the Store. More information on this subject can be found in the Privacy Policy on the website www.balavu-fashion.com To place an Order in the Store and to use the services provided electronically by the Service Provider, you must use an e-mail account.
5. The Customer is prohibited from providing illegal content that violates applicable regulations and using the Store in a manner contrary to the law or in violation of the rights of third parties.
6. Using the Internet carries the risk of disclosing content to persons to whom it is not intended. The Seller recommends the use of antivirus programs on the devices used by the Customer.
7. The customer is obliged to:
2. Processing of personal data
8. LADY-ANNE ANNA NOLL based in Gorzów Wielkopolski (66-400), ul. view 5/13 with NIP 5993250258 REGON 386747228 is the Administrator of Customers' personal data and processes personal data obtained via the website: https://shopife.com, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "GDPR Regulation"
9. Detailed information regarding the protection of personal data implemented by the Seller can be found in the Privacy Policy on the website www.balavu-fashion.com
10. Acceptance of these Regulations and the Privacy Policy constitutes consent to the processing of personal data in accordance with the content of the documents indicated above.
3. Registration procedure
11. In order to create a Customer Account, the Customer is obliged to register free of charge on the website www.balavu-fashion.com
12. By registering on the website, the customer declares that he or she is at least 16 years old. A person who is not at least 16 years of age is not entitled to create a Customer Account.
13. For Registration, the Customer completes the Registration Form provided by the Service Provider on the Store's website and sends the completed registration form to the Service Provider by clicking on the "Register account" field. During Registration, the Customer sets an individual Login and Password.
14. During Registration, the Customer has the opportunity to read the Regulations, accepting their content by checking the appropriate box in the form.
15. After registering in the Store, each time you log in using the data provided in the Registration Form.

1. Upon sending confirmation of the creation of the Customer Account by the Service Provider to the Customer's electronic correspondence address provided in the Registration Form, an Agreement for the provision of electronic services is concluded with the Customer - the service of maintaining the Customer Account and the service of providing the Contact Form. The Customer thus gains the ability to access the Customer Account and make changes to the data provided during Registration. The service is provided free of charge.
2. During Registration, the Customer has the opportunity to consent to the processing of personal data in order to receive the Newsletter containing commercial information from the Seller to the provided e-mail address and to receive the SMS-Newsletter containing commercial information from the Seller to the provided mobile phone number.
1. Simplified registration
3. The customer has the option of making a purchase as the so-called "Guest" without completing full registration when placing an Order by phone, or by placing an Order on the website www.balavu-fashion.com by selecting the "Purchase as Guest" option.
4. When making a purchase as the so-called "Guest" The Customer declares that he or she is at least 16 years old. A person who is not at least 16 years of age is not entitled to make a purchase in the manner specified in this paragraph.
5. If a purchase is made as a Guest, an account is created for the Customer with the minimum amount of data necessary to complete the Order. The Seller cannot process the Customer's Order without creating an account for him. After creating an Account for the Customer, data enabling access to the Account will be sent in a separate e-mail to the Customer's e-mail address.
6. After completing the Order, the Guest may submit to the Seller a request to delete his/her Customer Account via e-mail to the following address: info@balavu-fashion.com or in writing to the Seller's address indicated in these Regulations. Requests are fulfilled on the terms set out in § 12 section 5 of the Regulations.
2. Rules for making purchases
7. Information about the Goods constitutes an invitation to conclude a contract.
8. Information about the Goods does not constitute offers within the meaning of applicable regulations.
9. By placing an Order using the mechanisms available on the Store's website (Order Form), the Customer submits an offer to purchase a specific Good on the terms indicated in its description.
10. The Customer may place Orders for Goods available in the Store as a registered Customer (after logging in to the Customer Account) or as the so-called "Guest" (purchase with limited registration).
11. Prices of Goods posted on the Store's website:
a) they include tax on goods and services (VAT) and are given in Polish zloty. (PLN);
b) do not include delivery costs. Delivery costs depend on the method of delivering the Goods to the Customer, as well as on the value and size of the Order and are provided in the Order summary.
12. In order to place an Order, the Customer should:
a) select the Goods you are interested in purchasing, and then click the "Add to cart" button or the basket icon, however, if you wish to purchase several Goods, this action should be repeated for each of the selected Goods separately; selection can also be made by clicking the (+) or (-) button next to the selected Good,
b) after completing the Goods selection process, go to the "Cart" ("Show Cart" button), and then "Go Next" and log in to your Customer Account or accept the Store Regulations (in the case of a Customer purchasing as a Guest and then:
choose the method of delivery of the Goods and the form of payment,
enter the details of the recipient of the Order and the address to which the Goods are to be delivered.
enter the invoice details if they are different from the details for receiving the Order;
click the "Confirm purchase with payment obligation" button.
13. The total cost of the Order (i.e. the price of the Goods together with the costs of Delivery) is indicated in the Cart before the Customer clicks the "Confirm purchase with payment obligation" button.
14. After placing the Order, confirmation of placing the Order and information about the acceptance of the Order for execution or any obstacles to execution will be sent to the Customer's e-mail address or to the Customer's address indicated in the Customer Account.
15. The Seller's declaration of acceptance of the Order for execution is also a confirmation of the conclusion of the Sales Agreement between the Seller and the Customer.
16. After concluding the Sales Agreement, the Seller confirms its terms and conditions by sending them (on a durable medium) to the Customer's e-mail address or to the Customer's address indicated in the Customer Account.
17. The order completion date is given individually for each Good by indicating the number of days.
If the ordered Goods are not available in the Store or it is impossible to process the Customer's Order for other reasons, the Seller will inform the Customer about the situation by sending an e-mail to the e-mail correspondence address indicated by the Customer or to the Customer's address indicated in the Customer Account or when placing the Order. If the Goods are not available after placing the Order and concluding the Sales Agreement, the Customer may withdraw from the Sales Agreement.

1. The prices of the Goods do not include information on the costs of Delivery and other costs that the Customer will be obliged to incur in connection with the Sales Agreement.
2. The Customer will be informed about all costs related to the Order when selecting the Delivery method and placing the Order.
3. Payment is made by bank transfer ("Payment before shipment" button) via one of the available payment methods or in cash ("Payment on delivery" button). In the case of payment before shipment, the execution of the Order will begin after the Seller receives information about the payment made by the Customer (via one of the available payment methods) and after the Seller sends the Customer confirmation of acceptance of the Order.
4. The Customer is informed by the Seller by sending a confirmation of placing the Order about the date by which he is obliged to make payment for the placed Order.
5. If the Customer does not pay for the Order within the period referred to in section 16 of these Regulations, the Seller sets an additional deadline for the Customer and informs the Customer on a durable medium that after the ineffective expiry of the additional deadline, the Seller will withdraw from the Sales Agreement. The Seller will send the declaration of withdrawal from the Sales Agreement to the Customer on a durable medium to the electronic correspondence address indicated by the Customer or to the Customer's address indicated in the Customer Account or when placing the Order.
6. Delivery takes place within the territory of Poland or abroad in the territory of the countries indicated on the website www.balavu-fashion.com as international shipments.
7. The Seller publishes on the Store's website information about the date on which the shipment with the subject of the Order will be sent. The above information is the approximate time counted from the moment the Order is accepted for processing until the Goods are sent to the Customer. The order processing time is given taking into account the date of completion of the ordered Goods and depends on their availability.
8. The Seller declares that the delivered Goods which are the subject of the Sales Agreement have no defects.
9. The ordered Goods are delivered to the Customer's address via the Supplier to the address indicated in the Order form or Customer Account.
10. Providing an incorrect or incomplete delivery address by the Customer may result in an extended delivery time or no delivery.
11. On the day the Goods are sent to the Customer, the Seller sends information to the Customer's e-mail address confirming the shipment.
12. The Customer is obliged to check the delivered Goods, and if the shipment is found to be missing or damaged, the Customer has the right to request the Supplier's representative to prepare a delivery report containing a description of the damage.
13. The Seller attaches a VAT invoice for the delivered Goods to the shipment being the subject of the Delivery.
14. If the Customer is absent at the indicated address, the Supplier will leave a notice or attempt to contact you by phone to arrange another delivery date. If the ordered Goods are returned to the Store by the Supplier, the Seller will contact the Customer by e-mail or telephone, re-arranging the date and costs of re-Delivery with the Customer.
15. The costs of re-Delivery are borne by the Customer.
16. Announcements, advertisements, price lists and other information about the Goods provided on the Online Store's website, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. The Seller reserves the right to make changes to the prices of the Goods on an ongoing basis. The Seller's right contained in the previous sentence does not affect Orders placed before the date of entry into force of the price change.
17. Prices posted for a given Good are defined as:
a) regular price – price applied without any promotion for a given Good,
b) promotional price – used when discounting,
c) the lowest price from the last 30 days - provided for information purposes in the event of a price reduction for a given Good.

6A. Opinions about the Goods
1. An opinion regarding order processing or an opinion regarding the Goods can be placed:
a) during a visit to the Online Store by clicking on the interface located next to the Goods;
b) by clicking on the link included in the e-mail.
2. The condition for obtaining the possibility of issuing a verified Opinion is the Customer's consent (checking the appropriate checkbox when placing the Order) for the www.balavu-fashion.com store to send information on the possibility of issuing an Opinion about the Product to the e-mail address indicated by the Customer when placing the Order. .
3. Opinions issued are verified by the Seller
4. Adding an Opinion is voluntary and free of charge.
5. Within one order, the Customer can add a Review only once.

6. The ratings are stored and publicly presented on the Online Store website www.balavu-fashion.com
7. The Seller verifies the Opinions using the e-mail address used in the purchasing process of a given Good. An opinion posted by a person using the e-mail address used in the purchasing process is marked on the Store's website with the comment "opinion confirmed by purchase". Any other opinion is marked as "opinion not confirmed by purchase".
8. Upon issuing the Opinion, the Seller receives the content of the Opinion from the LADY-ANNE company and the www.balavu-fashion.com store for verification purposes:
a) validity of the Opinion under the Regulations;
b) the origin of the Opinion.
9. When issuing a Review, the Customer provides the following information:
a) a rating on a scale from 1 to 5 for the Goods and a verbal statement limited to 65,535 verbal characters;
b) content of the Opinion.
10. The opinion sent by the www.balavu-fashion.com store will be published by the Seller after verification of its content compliance with the Regulations.
11. The Seller verifies whether the Goods data (name, parameters, article number / code) are consistent with the offered range of Goods and whether the e-mail address from which the rating was issued is the same as the e-mail address provided when consenting to sending marketing information in on behalf of and for the benefit of the Seller.
12. The Seller reserves the right to contact the Customer posting an Opinion using the provided e-mail address.
13. The Seller publishes in the Store:
a) all Opinions, except those that meet the conditions referred to in point 18 and 24 of this paragraph;
b) both positive and negative opinions.
14. Reviews in the Store:
a) are not sponsored;
b) they are not influenced by contractual relations with the Seller;
c) are not modified in any way.
15. The decision to reject the Opinion is made within 30 business days from the date the Seller receives the Opinion from the www.balavu-fashion.com store.
16. The Customer is informed about the rejection of the Opinion in a message sent to the e-mail address provided in the consent to sending the invitation to issue the Opinion, containing also information about the reason for the rejection of the Opinion.
17. Re-posting an Opinion after its rejection by the Seller is possible after meeting all requirements regarding the Opinion specified in the Regulations.
18. The Seller reserves the right to reject and not publish an Opinion that:
a) violates the provisions of the Regulations,
b) violates applicable law,
c) is not consistent with good customs, social or moral norms,
d) calls for hatred on any grounds, in particular racial, religious, ethnic,
e) contains fascist, pornographic or generally vulgar content,
f) promotes violence or offends religious feelings,
g) violates the rights of third parties or constitutes a threat to other people,
h) contains personal data, e-mail addresses or other data enabling direct contact,
i) is a copy of the content of the Opinion in whole or in part issued by other Customers of the Store, the manufacturer of the reviewed Goods and contains fragments of content from various sources,
j) contains links to other websites, entities, in particular competitive websites, online stores,
k) includes the price of the Goods,
l) contains advertising or other content of a commercial nature, false or misleading,
m) does not apply to the reviewed Good in whole or in part,
n) contains spam content,
o) is added multiple times by the same Customer or has the same content,
p) is posted by automatic devices, the so-called bots,
q) is inconsistent with the good name, reputation or interest of the Seller,

r) is not prepared in accordance with the rules of correct spelling;
s) constitutes an act of unfair competition.
19. The content of the Opinion is limited only to embedding a text file. It is not possible to post graphic or multimedia files in Opinions.
20. The Opinion is published in the Store for the period in which the Goods that are the subject of the Opinion are offered.
21. The content posted by the Customer is not his subjective assessment and does not reflect the views of the Seller.
22. The Seller is not a Content provider, but only an entity providing technical capabilities to present Content in the Store.
23. By issuing an Opinion, the Customer declares that:
a) consents to IdoSell's intermediation (understood as access to Content) in sending the issued Opinion to the Seller and does not make any claims in this respect;
b) The opinion does not violate the principles contained in the Regulations;
c) The opinion is the result of the Client's own intellectual activity and does not infringe the rights of third parties, in particular copyrights; if the above statements are false, the Customer shall be liable to third parties for violating their rights;
d) grants the Seller a non-exclusive, free license to use, save in computer memory, change, delete, supplement, publicly perform, publicly display, reproduce (produce copies of Opinions by any technique, including printing, reprographic, magnetic recording and digital techniques) and dissemination by making it publicly available in such a way that everyone can have access to it in a place and at a time of their choosing, in particular on the Internet, of the Content and Opinions, and to use the Opinions for the promotion and advertising of the Seller, throughout the world;
e) allows the Seller to grant further sublicenses in relation to the Content;
f) allows the Seller to exercise independently or with the help of third parties dependent rights regarding the development, adaptation, processing and translation of Content and Opinions, within the meaning of the provisions of the Act on Copyright and Related Rights.
24. It is prohibited:
a) providing or transmitting in the Opinion any content prohibited by applicable law, in particular content infringing the copyrights of third parties or their personal rights (prohibition of posting illegal content);
b) placing unsolicited commercial information or advertising advertisements for goods and services in the Opinion;
c) performing IT activities or any other activities aimed at obtaining information not intended for the Customer, including data of other Customers, or interfering with the principles or technical aspects of the operation of the Store;
d) violating any geographical or territorial restrictions;
e) providing Content not related to the Seller's activities;
f) providing false or misleading Content.
25. The Customer's Opinion may be made available to bodies authorized under applicable law to receive it.
26. The Seller is not responsible for securing the end devices used by the Customer against interference by third parties. Due to the public nature of the Internet, the use of services provided electronically may involve the risk of obtaining and modifying Customer data by unauthorized persons.
27. In order to properly use the functionality of issuing reviews, the Customer should provide access to appropriate devices, the Internet and electricity at his own expense.
28. The occurrence of minor inconveniences in the operation of the Store (including due to maintenance activities or related to updating services) is normal during the provision of services.
29. Anyone who considers that an Opinion published in the Store violates his or her rights may notify the Seller of a potential violation in the manner and on the terms specified in the Store Regulations.
30. The Customer is solely and independently responsible for the statement made as part of the Opinion. The Seller is entitled to delete the Opinion under the provisions of law and the Regulations.
31. Receipt of the notification referred to in point 29 of this paragraph results in the suspension of the publication of Opinions in the Store.

32. Complaints - the seller's liability towards the consumer for non-compliance of the Goods with the sales contract
1. The Seller is obliged to provide Consumers with Goods in accordance with the Sales Agreement.
2. The Seller is liable to the Consumer for the lack of compliance of the Goods with the Sales Agreement existing at the time of its delivery and disclosed within two years from that moment, unless the expiry date of the Goods, specified by the Seller, its legal predecessors or persons acting on their behalf , is longer.
3. The Goods are compliant with the Sales Agreement if, in particular, their:
a) description, type, quantity, quality, completeness and functionality;
b) is suitable for the purposes for which goods of this type are normally used, taking into account applicable laws, technical standards or good practices;
c) is present in such quantity and has such characteristics, including durability and safety, that are typical for goods of this type and that the Consumer can reasonably expect, taking into account the nature of the goods and the public assurance given by the Seller, its legal predecessors or persons acting in on their behalf, in particular in advertising or on the label, unless the Seller proves that:
i) did not know about the public assurance in question and, judging reasonably, could not have known about it,
ii) before concluding the Sales Agreement, the public assurance was corrected in accordance with the conditions and form in which the public assurance was submitted, or in a comparable manner,
iii) the public assurance did not influence the Consumer's decision to conclude the Sales Agreement;
d) is supplied with packaging, accessories and instructions that the Consumer can reasonably expect to be provided;
e) is of the same quality as the sample or pattern that the Seller made available to the Consumer before concluding the Sales Agreement, and corresponds to the description of such sample or pattern.
4. The Seller is not responsible for the lack of compliance of the Goods with the Sales Agreement to the extent referred to in point. 3 of this paragraph, if the Consumer, at the latest at the time of concluding the Sales Agreement, was clearly informed that a specific feature of the Goods deviates from the requirements for compliance with the Sales Agreement specified in point. 3, and expressly and separately accepted the lack of a specific feature of the Goods.
5. The Seller is liable for non-compliance of the Goods with the Sales Agreement resulting from improper installation of the Goods, if it was carried out by the Seller or under his responsibility.
6. If the Goods are inconsistent with the Sales Agreement, the Consumer may request its repair or replacement.
7. The Seller may make an exchange when the Consumer requests repair, or the Seller may make a repair when the Consumer requests replacement, if bringing the Goods into compliance with the Sales Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller.
8. If the impossibility or excessive costs apply to both repair and replacement, the Seller may refuse to bring the Goods into compliance with the Agreement. In such a case, the Consumer may submit a declaration of price reduction or withdrawal from the Sales Agreement referred to in point. 12 of this paragraph. When assessing the excessive costs for the Seller, all circumstances of the case are taken into account, in particular the importance of the lack of compliance of the Goods with the Sales Agreement, the value of the Goods in accordance with the Sales Agreement and excessive inconvenience for the Consumer resulting from a change in the method of bringing the Goods into compliance with the Sales Agreement.
9. The Seller repairs or replaces the Goods within a reasonable time from the moment the Seller is informed by the Consumer about the non-compliance of the Goods with the Sales Agreement and without excessive inconvenience to the Consumer, taking into account the specificity of the Goods and the purpose for which the Consumer purchased them. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Seller. Seller

/. ensures collection of the Goods at its own expense via a courier company. Information regarding the exercise of the right to complain about Goods that are inconsistent with the Sales Agreement is available at www.balavu-fashion.com in the returns and complaints tab: right to withdraw from the contract.
10. The Consumer is obliged to make the Goods subject to repair or replacement available to the Seller for collection, which is done at the Seller's expense.
11. If the Goods were installed before the non-compliance of the Goods with the Sales Agreement was discovered, the Seller dismantles the Goods and reassembles them after repair or replacement, or commissions these activities to be performed at his own expense.
12. The Consumer may submit a declaration of price reduction or withdrawal from the Sales Agreement if the Goods are inconsistent with the Sales Agreement when:
a) The Seller refused to bring the Goods into compliance with the Sales Agreement;
b) the Seller did not bring the Goods into compliance with the Sales Agreement;
c) the lack of compliance of the Goods with the Sales Agreement continues, even though the Seller has tried to bring the Goods into compliance with the Sales Agreement;
d) the lack of compliance of the Goods with the Sales Agreement is so significant that it justifies an immediate price reduction or withdrawal from the Sales Agreement;
e) it clearly follows from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Sales Agreement within a reasonable time or without excessive inconvenience to the Consumer.
13. The reduced price must be in such proportion to the price resulting from the Sales Agreement that the value of the Goods inconsistent with the Sales Agreement remains to the value of the Goods consistent with the Sales Agreement. The refund of the amount due as a result of exercising the right to reduce the price takes place no later than within 14 days from the date of receipt by the Seller of the Consumer's declaration of the price reduction.
14. The Seller may not accept the Consumer's declaration of withdrawal from the Sales Agreement if he demonstrates that the lack of compliance with the Sales Agreement is irrelevant.
15. In the event of withdrawal from the Sales Agreement, the Consumer shall immediately return the Goods to the Seller at his expense. The Seller returns the price no later than within 14 days from the date of receipt of the Goods or proof of its return to the Seller. If the non-compliance of the Goods with the Sales Agreement applies only to some of the Goods delivered under the Sales Agreement, the Consumer may withdraw from the Sales Agreement only in relation to some of the Goods.
16. The Seller refunds the price using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.

33. Complaints procedure
17. The Customer has the right to submit complaints related to the Goods by sending information to the Seller's address indicated in these Regulations (LADY-ANNE ANNA NOLL with its registered office in GORZOW WLKP at ul. WIDOK 5/13, 66-400 GORZOW WLKP) or to the e-mail address: www.balavu-fashion.com or by phone: 790679296
18. Within 14 (fourteen) calendar days from the date of receipt of the complaint, the Seller will respond to the complaint.
19. In order for the Seller to consider the complaint, the Customer should provide the Seller with the complained Goods along with proof of purchase and a description of the non-compliance.
20. The description of the complaint should include:
a) description of non-compliance with the Sales Agreement or description of the problem that occurred;
(b) the date of withdrawal;
c) surname, name, name of the advertising entity, correspondence address.
d) demands for rights arising from non-compliance of the Goods with the Sales Agreement by specifying the method of bringing the Goods into compliance with the Sales Agreement.
21. Complaints in particular cannot be based on:
a) citing circumstances related to incorrect functioning of the web browser, telecommunications connections, service repairs that the Service Provider must carry out in order to maintain the System,
b) other circumstances related to the activities of entities for whose actions the Service Provider is not responsible,

c) mechanical damage to the Goods resulting from reasons attributable to the Customer (abrasion, tearing, tearing or scratching, detachment of decorations, zipper, rubber, etc.) and damage to the Goods resulting from lack or incorrect maintenance,

d) damage caused by using the Goods contrary to their intended use.

22. If the Seller does not respond to the complaint within the period referred to in section 2, it is considered that he has accepted the complaint.
23. The Seller provides the Customer with a response to the complaint on paper or on a durable medium to the Customer's e-mail address or to the Customer's address indicated in the Customer Account or when placing the Order.
24. The consumer may use out-of-court resolution of consumer disputes. The authorized entity competent for the Seller is the Provincial Inspectorate of Trade Inspection in GORZOW WLKP https://www.bip.ires.pl/ihgorzow/
25. If the Goods described on the website www.balavu-fashion.com are covered by the manufacturer's warranty, information about this and the content of the warranty granted can be found in the description of the Goods posted on the Store's website.
26. The Seller is responsible for the non-compliance of the Goods with the Sales Agreement, which existed at the time of delivery of the Goods and was disclosed within two years from the time of delivery of the Goods.
27. The Seller is not liable for the non-compliance of the Goods with the Sales Agreement if the Consumer, at the latest at the time of concluding the Sales Agreement, received clear information that the purchased Goods are defective (e.g. the item is damaged or dirty) and accepted the lack of a given feature of the Goods by purchasing it.
28. The provisions of this section shall apply accordingly to a Sole Proprietorship Operating as a Consumer.